pfbb UK celebrates biggest growth ever

Our specialist consultancy firm is celebrating its biggest ever year after supporting town and city centres to rebuild in the post-pandemic world.

At Partnerships for Better Business Ltd (pfbb UK) we work with local authorities and businesses across the country to implement and manage effective Business Improvement Districts (BIDs) in their areas, focusing on partnership and investment opportunities, and creating better places for shoppers and visitors to enjoy.

In the last year, we have launched a new ‘Place Management’ service to help local authorities with research, partnerships, BIDs and strategies to improve town and city centres, grown to a team of 14, and increased our loyal client base by 67%, as more and more businesses and organisations need help to overcome challenges caused by Covid. Ian Ferguson, Director at pfbb UK and a Government expert for the High Street Task Force, said: “We have experienced some fantastic organic growth here at pfbb UK, which has come through our expertise in delivering BIDs and helping local authorities to generate levy revenue to reinvest in their areas.

“Making places better is at the heart of what we do, and our experience of working in town centres for the last 20 years has put us in an excellent position to help local authorities and businesses adapt to the changes brought by the pandemic, such as the reduction in retail footage, the need for more green spaces, and making offices work in a different way due to hybrid working.

“The way people use town centres has changed dramatically in the last two years, and we have the experience and skills to ensure masterplans are delivered on the ground. Many towns and cities need help and support to bring all their plans together, and our success and growth as a business demonstrates that the high street is certainly not dead.”

Kerry Reynolds, Co-Chair Northampton town centre BID and Area Director, Metro Bank said: “pfbb UK has been managing the BID since 2014, eighteen months before its first renewal to set it back on track.

”They have since managed delivery of our BID projects and taken us through a further renewal into our third term. Through their skill they developed a very close and productive working relationship with Northampton Borough Council and managed relationships under the newly reconstructed unitary authority.

“During Covid the BID initiated and led the creation and coordination of Northampton town centre Task Force, supporting businesses and managing the town centre throughout the various stages of Covid, lockdown and openings. Through a highly experienced, effective and professional team, the BID is now playing a key role in shaping the delivery of the Northampton town centre’s Masterplan, driving real benefits to businesses and shaping the future of the town centre.”

Gavin O’Brien, Chair of Luton BID and co-director of Clearhead Media added: “I have worked with pfbb UK since they developed the BID back in 2014. Since then the pfbb UK team have managed the delivery of BID plans and taken Luton BID into its second term.

“We are very fortunate to have such a professional, experienced and technically skilled team supporting the Board and managing the BID to deliver real benefits to businesses in Luton town centre. Thanks to the effectiveness of their project delivery, the BID has made a real difference to the way the town centre looks and feels.

“pfbb UK’s placemaking expertise also enables the BID to play a key strategic role in working with the council in the development and delivery of its masterplan which is key to changing the perceptions of the town centre and enabling Luton to reach its full potential.

“On top of this, they aren’t scared to challenge ’the norm’ and really do feel like incredible teammates, guiding us through issues that any town or city might have. I highly recommend pfbb UK as a highly professional and competent team who deliver valuable benefits to BID business levy payers.’

To find out more about pfbb UK visit