Telephony and Administrative

Providing support and capacity, our call handling service presents a professional BID image

When it comes to clients and stakeholders, the provision of a professional, efficient call handling service is paramount; it encourages trust and confidence in your BID

pfbb UK provide a seamless telephone handling service for BIDs – callers phone a local number to the BID, and it is answered by our call handlers, acting as your  BID representative.

We can handle the call directly, or transfer it to the BID Project Manager as if it were an extension. This is particularly useful when levy bills have been issued and there tends to be a large number of initial enquiries.  In addition, at other times when the telephone may otherwise be put onto an answering service locally, it means that the BID is able to project a continuous professional image at all times to business levy payers and other stakeholders.

pfbb UK can provide your BID with a range of support services to suit your needs:

  • Company set up and post ballot support
  • BID Project Manager recruitment and induction
  • Financial management and book keeping
  • Footfall monitoring, car park analysis and retail sales Monitor
  • BID Health Checks
  • BID Ranger/Host/Ambassador recruitment and induction
  • AGM preparation and handling
  • Telephony services
  • Ongoing strategic and operational support